Every traveller passes through these four phases with us. Each phase is handled by a dedicated team — Destination Experts plan, the Visa Team handles paperwork, Operations manages bookings and ground services.
Each phase has specialists handling their part — so you always speak to someone who actually knows that thing.
Country-specific specialists. They plan your itinerary, recommend hotels & experiences, handle revisions, and stay with you through the trip.
Specialists who handle visa applications — Schengen, Japan, UAE, etc. We file in the exact format each embassy expects. 94.5% approval rate for Europe, 99.2% for Japan.
Handles all bookings — hotels, transfers, activities, ground services. Coordinates with our direct supplier network in 60+ countries.
Two ways. Use the 5-step AI Trip Planner (dates → countries → travellers → contact → city options), or WhatsApp us. Either way, a lead is auto-created in our system and routed to the right specialist.
The lead is automatically routed to one of our Destination Experts who specialises in your country. They reach out personally, understand your requirements, and start building the right plan for you.
Your Destination Expert builds and shares an itinerary that fits your requirement — could be a custom-built private trip or a group tour. The quote is transparent: clearly stating what's included, what's not, what's private, what's sharing, and what's tickets-only.
Unlimited revisions during the planning stage — until you and your Destination Expert are on the same page on everything: itinerary, hotels, activities, transfers, and most importantly, price.
Once finalised, you make the trip payment to confirm. After finalisation, any further changes may affect pricing depending on dates and supplier availability.
Payment structure depends on how soon your trip starts.
Flight tickets require separate upfront payment — airline payments are real-time.
Our Operations Team confirms each hotel, transfer, and activity with our direct ground supplier network. You receive booking confirmations as each one comes through.
For visa-required destinations, our Visa Team prepares your application in the exact format the embassy expects. We've maintained 94.5% approval for European visas and 99.2% for Japan visas.
We help research and book your flights at the best available fares. Flight ticket payments are upfront and separate from the trip payment — airlines need real-time payment at the moment of ticketing.
Your private DuringTrips.com account is created with all vouchers, daily schedule, restaurant suggestions, weather info, packing list, and the trip-specific AI chatbox trained on YOUR itinerary.
DuringTrips.com is in your pocket 24/7. Our team is on WhatsApp during business hours. And for genuine emergencies, we're reachable any time.
"How do I get from my hotel to tomorrow's attraction?" — your DuringTrips AI knows the answer because it's trained on YOUR itinerary, hotel, transport, and activities.
via DuringTrips.comA private WhatsApp group is created with you and your Destination Expert before your trip. Day-to-day questions, photo sharing, quick changes — happens here.
via WhatsAppEvery trip includes travel insurance. Medical emergencies, lost baggage, trip cancellations — the insurance provider's customer care team handles claims directly.
insurance customer careWant to skip a day, swap an activity, change a meal plan? Message your Destination Expert. The Operations Team will reconfirm and update your DuringTrips.com app.
live updatesFor actual emergencies — medical, missed connections, document loss — we're reachable. We handle communication, alternatives, and getting you back on track.
priority responseOur team works business hours. The DuringTrips.com AI is 24/7. For genuine emergencies, we're reachable any time — but a non-emergency question at 2 AM doesn't get answered until morning. We have families and lives too. Real emergencies are different — and we treat them that way.
The Destination Expert who planned your trip calls you for an honest debrief. What worked, what didn't, where pacing was off, what we could have done better. This is the conversation that makes our next traveller's trip better.
If your trip was as good as we hope, we share a Google review link and ask if you'd be willing to leave one. Honest reviews — even the critical ones — are how future travellers find us.
Two minutes on the AI Trip Planner, or one WhatsApp. We'll route you to the right Destination Expert.
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