Privacy Policy

1. Introduction

StreetRomeo Travel Planner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel planning and CRM services, including WhatsApp messaging integration.

2. Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number)
• Travel preferences and itinerary details
• WhatsApp messages and conversation history for customer service purposes
• Payment and billing information
• Device and usage information

3. WhatsApp Messaging

When you communicate with us via WhatsApp, we collect and store message content, phone numbers, and timestamps to provide customer service and travel assistance. Messages are processed through Meta's WhatsApp Business API and stored securely in our systems. We use this information solely for responding to your inquiries and providing travel-related services.

4. How We Use Your Information

We use the collected information to:

• Provide and manage travel planning services
• Respond to your inquiries and customer service requests
• Send travel itineraries, quotes, and confirmations
• Process payments and bookings
• Improve our services and user experience
• Comply with legal obligations

5. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers (hotels, airlines, tour operators) solely for the purpose of fulfilling your travel bookings. We may also share information when required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. WhatsApp conversation history is retained for customer service and quality assurance purposes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

StreetRomeo Travel Planner
Email: booking@streetromeo.com
Website: www.streetromeo.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.